Shipping policy

Thank you for shopping at latinmusicmerch.com.
This Shipping Policy explains how we process and deliver orders placed on our website.

1. Order Processing Time

Orders are processed within 1 to 5 business days.
Processing may take longer during peak seasons or holiday periods.
Orders placed on weekends or public holidays are processed on the next business day.

2. Delivery Timeframes

Delivery times vary based on destination, product availability, and shipping method selected at checkout.

Estimated delivery times:

  • Standard Shipping: 7 to 45 days

  • Express Shipping: 5 to 32 days

These timeframes are estimates and do not include:

  • Delays due to customs inspections

  • Carrier or transit issues

  • Remote delivery areas

We do not guarantee exact delivery dates.

3. Tracking Information

A tracking number may be provided when available.
Tracking updates may take several days to appear, especially for international shipments.

4. Shipping Costs

Shipping fees are displayed during checkout and are non-refundable, unless the error is from our side.

5. Customs, Duties, and Import Taxes

International orders may be subject to customs fees, import duties, or taxes.
These charges are the customer’s responsibility.

We are not responsible for delays caused by customs agencies.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping details.
We are not liable for delays or lost packages due to incorrect addresses submitted by the customer.

7. Lost or Stolen Packages

If tracking indicates the package was delivered but you have not received it, please contact the carrier directly.

We are not responsible for packages lost or stolen after delivery is confirmed.

8. Damaged or Incorrect Items

If an item arrives damaged or incorrect, contact us within a reasonable timeframe with:

  • Order number

  • Photos of the product and packaging

Send your message to:
hello.servicecustomer@yahoo.com

We will evaluate the case and replace the item if applicable.

9. Cancellations and Order Modifications

Orders can be canceled within 24 hours after purchase.
After processing or shipment, cancellation may no longer be possible.

10. Contact Information

For any questions related to shipping, please contact us at:
hello.servicecustomer@yahoo.com